This year for out annual IDC Directions conference (Santa Clara 3/4/13 and Boston 3/13/13) we continue the social business track that I started 3 years ago with 3 presentations. The presentations are:
1. Innovation Management: How Social Technologies are Changing the Way Companies Design Products and Services (me)
2. Customer Experience: The Only Strategy that Matters (Mary Wardley)
3. How Companies are Leveraging Social Technologies for Competitive Advantage (Vanessa Thompson and Lisa Rowan)
Here are the slides from my presentation:
Innovation Management: How Social Technologies are changing the Way that Companies Design Products and Services from Michael Fauscette
Tags: socbiz, social, innovation, IDC, ESN, CX, customer experience
